You can request support by one of the following means:
Our preferred method (and the one that will get the best response) is to use the online support system which you can find here.
You can also send an email email@example.com if you would prefer.
If this is not practical please phone 0845 408 1861 and ask for support.
Please do not contact support staff directly as if they are on holiday or out of contact for any reason your request may be missed.